Why don't you put prices on your Web site?

There are three primary reasons we don't include prices on our Web site:

1. Because of the values of much of the art sold through Centaur Art Galleries, we strongly believe it is in the collectors' best interest to discuss each purchase with a qualified art consultant. We prefer that those discussions take place in person, however, in many cases, we are willing to conduct these discussions on the telephone or through email. Price(s) are included in those discussions.
2. We don't sell directly through the Web site. Our goal is to encourage you to visit our gallery and see for yourselves the beauty of the art we have to offer.
3. As one of the most reputable and successful art galleries in the United States, our competitors often look to our practices for guidance in their own businesses. We believe publishing our prices would give those less reputable businesses an uncompetitive advantage.

Do you ship to my country?

Yes, we ship worldwide (we once even shipped to a base in the Antarctic).

How much will shipping cost?

We charge only for actual shipping costs. We do not charge for packing or crating materials, or for our labor.

Shipping costs are based on the size and weight of the packed art, the destination, and the carrier. We cannot provide accurate shipping estimates without knowing the dimensions and weight of the packed art, and the shipping address. We can provide a basic shipping cost estimate if we know the dimensions of the unpacked art (which we will have) and the shipping address.

How do we ship the art?

The shipping carrier is based on a number of factors, including the size and weight of the packed art, the destination, the requested delivery date, and the value of the art. For destinations in the United States, we prefer United Parcel Service (UPS). We generally do not use FedEx or the United States Postal Service (USPS) because they limit their liability on art. If UPS is not an option, we will use Airgroup. Otherwise, we will use the most reputable, cost-effective carrier available.

All art is shipped fully insured.

Do I have to pay taxes?

We do not collect taxes for merchandise shipped outside of Nevada. We are required to collect a Nevada state sales tax of 8.1% of the purchase price for all merchandise taken out of the gallery, picked up from our warehouse, or shipped to addresses within the state of Nevada.

Some countries will require the buyer to pay additional taxes, surcharges, tariffs, or other fees. Centaur Art Galleries does not estimate, calculate, or collect those amounts. If requested, we may be able to provide you with some basic information for countries we ship to regularly (Canada, Mexico, Great Britain), but we recommend you check with your government for specific, accurate, and up-to-date information.

What is the "Five Year Exchange Program"?

As a buyer of specified art purchased at or through Centaur Sculpture Galleries, Ltd., Inc. (includes Centaur Art Galleries), you may, within five years from the date of purchase, exchange that work of art for any other work(s) of art on hand, or for a merchandise credit equivalent in value to the purchase price of the item being exchanged. The original art purchased must be in the same condition as it was when originally purchased from Centaur Sculpture Galleries, Ltd., Inc. Merchandise credits may not be used against any special order, for inventory not on hand, or against any work of art offered at pre-publication price, special sale, or auction conducted by the gallery. Merchandise returned may not be redeemed for cash.

Do you offer appraisals?

Centaur Galleries offers free appraisals every two years to qualified collectors for art purchased from a Centaur or Minotaur gallery. To qualify, your name must appear on the original Centaur or Minotaur gallery sales invoice.

We do not offer appraisal services for art acquired from or through other galleries, individuals, estate sales, auctions, etc.; for art that was inherited or received as a gift; or for anyone other than the person(s) named on the Centaur or Minotaur sales receipt. For more information on appraisals, please visit our appraisals page at http://www.centaurgalleries.com/Appraisals/.

When I provide you with my name, address, email address, etc. for any reason, will my information be disclosed to third parties?

Generally, we will use your information only to accommodate your specific request, and we will not disclose your personal information to any third party without your express consent. There are exceptions. For example, if we are expected to ship art to you, we will obviously have to disclose your name, shipping address, and telephone number to the shipping carrier. For more information, please read our privacy policy.

Why don't you respond to my emails?

If you sent us an email message and did not receive a response, there may be several reasons. We can put these reasons into one of two categories: 1. those we respond to, but you don't receive, and 2. those we cannot or will not respond to.

1. Those we respond to, but you don't receive:
   1. Sometimes we respond, but your email provider considers our email messages as "spam", unsolicited bulk email (even when we send a single message), or other undesirable email. Yahoo.com and AOL seem to be the worst. We've asked both to stop interfering with our email messages, but we have not yet seen an improvement. If you have a Yahoo.com or AOL email address, you may consider using a different email address or call us at (702) 737-1234.
   2. Sometimes we respond, but our message is returned or rejected for some other reason. For example, if you send a message through our Web site form, and you mistakenly enter your email address incorrectly, our response may be rejected and returned to us, or may go to someone other than you. Sometimes, mailboxes are full and will not accept any more email messages until the box is emptied. There are numerous other reasons. If we have another way to contact you, e.g., a telephone number, we will try to contact you that way.
2. Those we cannot or will not respond to:
   1. It is possible that we did not receive your message to begin with. In this case, it would be impossible for us to respond.
   2. If your message appears to be "spam", we will not open it or read it, let alone respond to it. We would ask that you include the subject of your message in the subject line.
   3. If your message does not include your return email address (it happens), we cannot respond. When you use the form on our Web site, be sure to include your email address.
   4. If your message is not in English, it is difficult for us to read and respond. We try to use online language translation services, but sometimes that doesn't help, and we have no other way to translate messages into English. We would ask that you send your messages, including the subject line, in English.
   5. While we make every effort to read and respond to every inquiry sent by artists, some emails from artists may appear to be "spam", and we may overlook the message. If you are an artist and you don't receive a response within one week, please try again, or call us at (702) 737-1234.

In any case, we believe you deserve responses to every inquiry, whether submitted in the gallery, via email, on the telephone, through the mail, or any other way, and we will do our best to answer all your questions. If you don't receive a response, please try again. You may consider trying a different CentaurGalleries.com email address, if you have one. You may also use our Web site form, or call us at (702) 737-1234.